QUALITY MANAGEMENT PRINCIPLES & PRACTICES
I. QUALITY MANAGEMENT PRINCIPLES 1. Meeting Customer Expectations : o Detail : Quality is defined by how well a product or service meets the needs and expectations of customers. This means understanding what your customers value and ensuring your offerings align with those values. o Example : If you are developing a software product, quality means delivering a bug-free, user-friendly application that performs the functions your customers need. Regularly gathering customer feedback and making improvements based on their input is crucial. 2. Everyone's Responsibility : o Detail : Quality is not just the responsibility of the quality assurance team; it involves every employee in the organization. Each person must ensure that their work meets the required standards and contributes to the overall quality. o Example : In yo...