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KPIs EXAMPLES

  Corporate Quality, Security, Software Development Life Cycle, Hardware Development Life Cycle, Manufacturing KPIs (Key Performance Indicators) Examples Key  Performance Indicators (KPIs) are specific metrics that are used to evaluate the performance of an organization, team, or individual in achieving their objectives. These metrics are quantifiable and directly linked to strategic goals, allowing for monitoring progress and making informed decisions. KPIs usually include primary owners, secondary owners, key objectives, measurements, due dates, status updates, percentage completions, comments etc. Here are some examples of KPIs: I.                QUALITY KPIs:   1. Customer Satisfaction Index (CSI):    - Definition: CSI measures how satisfied customers are with a company's products or services.    - Calculation: CSI can be calculated through surveys, feedback forms, o...
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QUALITY MANAGEMENT PRINCIPLES & PRACTICES

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  I.       QUALITY MANAGEMENT PRINCIPLES 1.      Meeting Customer Expectations : o    Detail : Quality is defined by how well a product or service meets the needs and expectations of customers. This means understanding what your customers value and ensuring your offerings align with those values. o    Example : If you are developing a software product, quality means delivering a bug-free, user-friendly application that performs the functions your customers need. Regularly gathering customer feedback and making improvements based on their input is crucial.   2.      Everyone's Responsibility : o    Detail : Quality is not just the responsibility of the quality assurance team; it involves every employee in the organization. Each person must ensure that their work meets the required standards and contributes to the overall quality. o    Example : In yo...
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